Just Care Community

Support FAQ's

Carers

Q. Do I have to be self-employed to join JCC?

Yes.
JCC is designed for independent carers who want full control over their work, rates, and clients.
If you’re not self-employed yet, we provide a beginner-friendly guide and checklists to help you register step-by-step.

Q. How much can I earn as an independent carer?

Independent carers often earn significantly more than agency carers because there are no agency fees or commissions.
You set your own rates, and families agree them directly with you.

Q. Will JCC find clients for me?

Families will be able to browse your profile and contact you directly.
With a Free Membership, your profile is visible and families can reach out.
With Pro, your profile appears with enhanced visibility and you get access to placement tools to help convert enquiries more easily.

By joining and sharing your new community, the client list will grow and it will be easier for self-employed carers to find the placements they want.

Q. What resources do carers get access to?

FREE Carer Membership includes:

  • Your public carer profile

  • Access to families searching for carers

  • Entry-level templates (daily notes, simple logs, light checklists)

  • “How to become self-employed” guide

  • Annual compliance check (DBS, insurance, right to work)

  • Community updates & general support

PRO Carer Circle Membership includes everything above PLUS:

  • Full Resource Library (contracts, agreements, advanced logs, professional templates)

  • Full Placement Pack (onboarding forms, welcome pack, care plan starter forms)

  • Advanced business tools (invoices, end-of-update templates, safeguarding forms)

  • Priority support (faster help response)

  • Monthly new downloads & tools

  • Enhanced profile visibility

  • Exclusive partner discounts

  • Access to the private Pro Circle community

  • Safety feature:
    A unique code verification system for client arrival and departure — adding an extra layer of accountability, transparency, and security for both you and your clients.

Q. What is the Pro Carer Circle?

It’s the professional tier for carers who want:

  • More bookings

  • More structure

  • More safety

  • More income

  • More business support

It’s built for carers who want their work to be organised, secure, and taken seriously.
Upgrading is optional — you can start free and upgrade anytime.

Families

Q. Is independent care more expensive than agency care?

Usually it’s more affordable.
Families pay carers directly — no agency commissions — while carers earn more.
It creates a fair, transparent relationship on both sides.

Families typically save £2,800–£3,100 every month by choosing a self-employed carer instead of an agency.
Agencies take a large commission (often 40–60%), which pushes costs up.
Independent carers charge around £150–£160 per day (depending on level of care needed) which is fair for them and far more affordable for you.

For most families, this can mean a saving of around £37,000 a year, while your carer keeps 100% of their earnings.

You can use the following care calculator to work out your savings:

JCC Live-In Care Savings Calculator

How do I find a carer?

Create a free family account, search carers in your area, check their profiles, and make contact directly.

Free Family Accounts
Free members can view up to three carers per day, save favourites, and send one message per day.

This keeps our community safe, private and spam-free while still giving families full access to everything they need to make a confident choice.

Friendly, clear, non-restrictive.

Q. Are carers vetted?

Carers upload and manage their own documents.
We check the following are in date before membership is granted; however, we strongly encourage families to check:

  • DBS/police check

  • Insurance

  • ID

  • Right to work

  • Experience

  • References

We also provide a Family Safety Checklist so you know what to request.

Pro Carers also use the JCC client safety code system, giving families an extra layer of reassurance about their carer’s arrival and departure times.

Q. What happens if I need to change carers?

Because you’re working with a self-employed carer, you simply follow the agreement you made together.

Q. Can JCC help me choose the right carer?

We don’t just show you a list of carers and hope for the best.
When you complete your Family Profile, we use our Cross-Reference Matching System to compare your needs with each carer’s skills, experience, availability and preferences.

This helps us identify carers who are likely to be a good fit for your loved one – based on real criteria like:

  • Location

  • Health needs (dementia, Parkinson’s, mobility, etc.)

  • Experience

  • Daily requirements

  • Pets and household preferences

  • Personality match

  • Budget

You stay fully in control of the final decision – but we make the shortlist process much easier, safer and more accurate.

General

Q. Is JCC an agency?

No.
We are a community platform, not a care agency.
We do not employ carers, do not control your work, and do not take any commission.
You stay fully independent.

Q. Is my data safe?

Yes. Completely.

We are not an agency, so we have no reason to store or control your personal information.
We only check your compliance annually (DBS, insurance, right to work) for the safety of:

  • You

  • Your clients

  • The integrity of the community

Beyond that, your documents remain yours, and you control what you share and who sees it.

Q. Is JCC fully live yet?

We are rolling out features in stages.
Joining early gives you:

  • Free tools

  • Launch alerts

  • Placement updates

  • First access to new features

Q. Who can I contact if my question isn’t answered here?

Use the Support & Contact form below — we usually reply within 24 hours.

Being a carer is one of the most rewarding professions possible. Becoming your own boss, getting paid what you are truly worth without all the unnecessary noise is priceless.